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来源：百度知道 编辑：UC知道 时间：2024/07/05 09:56:04
1.3 SAPphone
SAPphone is designed to make the telephone an integral part of business processes, either in connection with
individual SAP applications, SAP Business Workflow or the SAP Customer Interaction Center (CIC) in a Call
Center environment. SAPphone supports the following functions:
• Various telephony functions, such as initiate calls, transfer calls, etc (see list of function specifications in this
document).
• Displaying incoming call information.
• Support for Call Center functions, such as Agent Login, etc.
• Support for campaigns (Predictive Dialing / Power Dialing).
• Branching to applications with caller data
• Entering memos for calls
SAPphone is does not perform the following functions:
• Processing and storing voice data (voice mail)
• Processing incoming calls that are made to a service number and assigning them to a specific processor
(ACD functional

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1.3 SAPphone
SAPphone is designed to make the telephone an integral part of business processes, either in connection with
individual SAP applications, SAP Business Workflow or the SAP Customer Interaction Center (CIC) in a Call
Center environment. SAPphone supports the following functions:
• Various telephony functions, such as initiate calls, transfer calls, etc (see list of function specifications in this
document).
• Displaying incoming call information.
• Support for Call Center functions, such as Agent Login, etc.
• Support for campaigns (Predictive Dialing / Power Dialing).
• Branching to applications with caller data
• Entering memos for call