UC知道请好心人帮我翻译两段话
来源：百度知道 编辑：UC知道 时间：2024/07/05 20:17:07
一.从下至上：（1）在等级制度钟，一线员工如不支持高层管理者会导致各个部门单独为阵.沟通成本上升
（2）企业制定的服务决策，会失去顾客.
所以一线员工应支持高层决策.来赢回更多的顾客.
从上至下：一线的服务员工经常面临许多矛盾.1个人与角色间的冲突. 个人信仰与工作要求间的冲突.
高层管理者应培训员工.提供文化支持.
2.组织与顾客间的矛盾.应提供授权的支持.
3.顾客与顾客间的矛盾.让员工左右为难. 高层管理者应设计明确的流程
二.高山酒店的员工和部门应支持Alice.一线员工和部门若不支持她，将会导致Alice沟通成本上升.由于员工反对他的建议.所以可能导致高山酒店会继续失去顾客，特别是中老年顾客.酒店就无法在淡季的时候达到最优绩效.所以，高山酒店一线服务人员货部门必须要支持高层管理者Alice的决定.降低服务成本，想办法在淡季时提供极效.
Alice应支持员工.{1}高层管理者很有可能面临着个人与角色间的冲突.员工并不了解酒店的服务文化.缺少向心力和凝聚力.所以Alice应当要开展培训.要向员工宣传令员工信服的企业文化与精神.
{2}酒店的一线员工可能会遇到各种**的顾客需求.尤其是中老年人.员工通常会陷入双重老板的的困境.所以Alice应当向一线员工和部门提供授权和支持.让员工自主地决定为顾客服务的决策.
{3}顾客与顾客的矛盾.酒店的中老年人顾客与年轻顾客会因为员工的响应性不同而产生不同的满意度和公平感知.需要高层管理者Alice设计明确的服务流程和标准.为不同的顾客服务，减少员工的压力
Internet online translation is not very accurate. So please help me translate. Thank you!
From the first one. (1) in the rating system clock, a staff as does not support senior managers will lead to various departments for array. Communication cost alone
(2) enterprises to develop service, will lose customers. Decision
So a staff should support the policy-melting. To win back to more customers.
From top to bottom: first service staff are often faced with many contradictions. 1 individual character of conflict between personal beliefs and job requirement. The conflict between.
Top management shall provide support staff training. Culture.
2 organizations and contradictions between customer support. Should provide authorization.
3 the customers and customer contradictions between. Let employees dilemma. Top managers should design flow. Clear
Ii. Mountain hotel staff and departments should support staff and Alice. First, if not supported her