UC知道帮忙翻译一下（谢绝在线软件翻译）
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Quant Market Econ (2007) 5:293–312
DOI 10.1007/s11129-007-9027-3
The demand for and the supply of distribution services:
A basis for the analysis of customer satisfaction
in retailing
Roger R. Betancourt & Monica Cortiñas &
Margarita Elorz & Jose Miguel Mugica
Received: 14 August 2005 / Accepted: 27 April 2007 / Published online: 1 August 2007
# Springer Science + Business Media, LLC 2007
Abstract This paper brings together two bodies of literature. One of them is a literature on the special role of the consumer in retailing. The other one is the literature on customer satisfaction. This joining of literatures is accomplished by identifying distribution services as outputs of retail firms and fixed inputs into the production functions of consumers and relaxing the standard assumption that the demand for these services is always equal to the supply of these services. The result is a new conceptual framew
DOI 10.1007/s11129-007-9027-3
The demand for and the supply of distribution services:
A basis for the analysis of customer satisfaction
in retailing
Roger R. Betancourt & Monica Cortiñas &
Margarita Elorz & Jose Miguel Mugica
Received: 14 August 2005 / Accepted: 27 April 2007 / Published online: 1 August 2007
# Springer Science + Business Media, LLC 2007
Abstract This paper brings together two bodies of literature. One of them is a literature on the special role of the consumer in retailing. The other one is the literature on customer satisfaction. This joining of literatures is accomplished by identifying distribution services as outputs of retail firms and fixed inputs into the production functions of consumers and relaxing the standard assumption that the demand for these services is always equal to the supply of these services. The result is a new conceptual framew
需求和供应的配送服务。
依据分析客户满意度
在零售业
罗杰·r Betancourt和莫妮卡Cortinas &
玛格丽塔Elorz和何塞。米盖尔Mugica
2005年8月14日收到:2007年4月27日/接受:1 /在线发表在2007年8月
施普林格号商业媒体公司,科学+
摘要本文对文学的两具尸体。其中之一是文学的特殊角色的消费者在零售。另一个是文献让客户满意。这个连接的文献的识别分布的零售公司服务输出和固定投入到生产函数的消费者和放松的标准假设这些服务的需求永远是平等的,这些服务。结果是一个新概念框架,用于分析客户满意度在零售。该框架扩展其基本思想对顾客满意度为制造业在均相单品设置的异质性的多
对于许多零售商建立相应的产品。提出了一种方法,实施该框架与数据为一套超市在旁普罗纳、西班牙、测分配问题,通过询问消费者的服务,这些服务的明确鉴别。五个主要类别分布服务的概念框架由实测数据,在经济上是很重要的决定,具有较强的鲁棒性和超市的客户满意度。这些结果是获得控制其他变量的典型的顾客满意度文学和测量客户满意度的文学的方式相一致。结果是,具有较强的鲁棒性和可选择更正为样本估计方法。也许我们的最有趣的小说的结果是决定因素的影响顾客满意度对未来购买意向在超级市场情况不同阶段的一个直接测量直流电压时,测量过程中比间接两阶段过程中通过属性/满意/购买意向链。
关键词零售。客户的满意。配送服务。超市,
JEL分类立方米。18。M31。L81
太长了，，，，