as waiters.we deal with customers every day and when something goes wrong 的全文？

As waiters, we deal with customers every dayand when something goes wrong, somehow we have
the ability to keep on going. It's ourresponsibility to __1__ the customer.
I remember my first __2__ job wasat a fine restaurant. One afternoon, the manager informed all the
cooks and waiters that a VIP __3__were coming for lunch. The group were __4__ VIPs in the city's
fashion industry.
After the group arrived and got __5__comfortably, drinks were __6__. Normally, the head waiter
would be in charge of wine service. __7__,the manager asked me to serve that afternoon. I had __8__
done wine service, nor had I ever serveda group of twelve.
I arranged 12 wine glasses on thetray and went to the table. As I __9__ one of the glasses in front
of the first customer, somehow I had __10__my grip(抓,握)and six glasses fell on top of a young
woman, and then to the floor and __11__in pieces. I felt frightened and my face turned re