翻译一段话 有高手的进来!

来源:百度知道 编辑:UC知道 时间:2024/09/28 10:24:21
客户打报修电话到客服中心或是维修主管,随后坐席/维修主管通过电话派工。其间造成派工信息不完全、不准确,造成维修信息丢失,维修质量低,反应速度慢,维修人员完成现场维修后,手动填写工作报告,传真至总部,由维修助理输入系统。其间信息缺失严重,准确率低,信息延迟等问题十分突出。这样不仅占用了大量的时间和精力,而且效率比较低,因此开发这个派工系统,可以大大方便了客户和客服中心的互通,使得维修质量和派工效率得到大幅度的提高。
该研究项目开发了的是一个呼叫中心的派工系统,对客户信息、客户项目信息,维修信息,派工记录进行有效的管理,通过友好的操作界面,减少了人为的工作量。通过本系统,实现呼叫中心的数字化,集成化。

麻烦高手了!谢谢!

我服了你了,你不说翻译什么的.下面是英语的:
The customer hits requests repairs the telephone to take the center perhaps the service manager to the guest, afterwards attends a banquet/services the manager to send the labor through the telephone.During creates sends the labor information, not to be incompletely inaccurate, creates the service information to lose, the service quality is low, the reaction rate is slow, after the serviceman completes the line maintenance, the manual filling in work report, the facsimile to the headquarters, by services the assistant input system.During the information flaw is serious, the rate of accuracy is low, questions and so on delays of information are extremely prominent.Not only like this has taken the massive time and the energy, moreover the efficiency quite is low, therefore develops this faction labor system, might facilitate the customer and the guest greatly takes central the intercommunication, caused the service quality and sends the work efficiency rate