请高手帮我翻译一下，有点长

来源：百度知道 编辑：UC知道 时间：2024/09/28 13:35:26
我们推出的产品，有两种不同的客户反映，1。安全可靠2。产品故障率高。调查近20家客户之后，我发现，认为产品稳定的客户都具有共同的特征：由自己的高水平调试安装队伍。认为产品不稳定的客户都具有共同特征：真正调试的都是现场的操作工人，他们没有时间去理解一本长达50页的使用手册。大多数不会使用的情况占到被反映为故障情况。
反思了这两种反应，得出结论--产品的故障率来源于使用不方便。解决使用方便性问题后，我们产品的故障率马上开始下降。我认为1。在设计初始阶段要认真调研市场，应该包括各个方面：使用环境，使用者的技术水平等等 2。真正去理解客户所需要的，如果我们能意识到最终客户的潜在需求，我们的产品就有了自己的卖点，我们的服务才能超过客户的想象，客户会更喜欢和我们合作。3。注意细节，成败往往决定于细节。

We launched the product, there are two types of customers reflect, 1. 2 safe and reliable. The high failure rate products. Investigation nearly 20 clients, I found that the stability of the products customers have common characteristics : from the ranks of high-level debugging installation. That the product unstable clients have common features : real debugging from the scene of the operation workers, they have no time to understand a 50-page user manual. Most will not use the account was reflected fault. Reflection on these two responses come to the conclusion -- the failure rate of products from inconvenient to use. Easy problem to solve, we have the failure rate of products immediately begin to decline. I think one. In the initial design phase to seriously study the market, all aspects should include :

1 the use of the environment, users of the technology level, etc.

2. Really understand the clients need, if we can realize the ultimate customer of the poten