那位专业认识帮忙翻译一下啊！？急需啊!?

来源：百度知道 编辑：UC知道 时间：2024/07/08 02:25:40
本文以保利物业管理公司所管辖的11个住宅小区为研究对象，研究构建了包括客户服务、维修服务、保安服务、保洁服务、社区文明建设、开发商保修服务、总体满意度、信任意向和推荐意向等九个二级指标和32个三级指标的住宅小区物业管理顾客满意评价指标体系。然后采用实证研究方法在保利物业管理公司所管辖的11个住宅小区进行业主意见调查。通过对原始数据进行统计分析，得出了以下结论：1、各小区整体顾客满意程度平均在中等偏上水平。2、北京大厦、海棠花园排名并列第一，处在“比较满意”的程度；香槟花园和百合花园的服务工作的满意度排名并列第二，处在“有点满意”的程度；保利花园、红棉花园、百合二期、麓苑大厦、林语山庄和林海山庄的满意度排名并列第三，处在“没有意见”的程度；白云山庄其他所有的项目都不存在显著性差异、、、。3、确定了影响顾客满意度的关键因素，为物业管理公司改进物业管理水平提出了针对性的建议，例如物业管理公司应对基本服务和安全管理作重点改进。

In this paper, to protect profits by the property management companies under the jurisdiction of 11 residential quarters for study, research, including the construction of customer service, maintenance services, security services, cleaning services, community-building civilization, the developer of warranty service, overall satisfaction, intention and recommended trust Intention of nine indicators and 32 secondary indicators of the three residential quarters of property management customer satisfaction evaluation index system. And then using empirical research methods in Barrie Cook property management companies governed by the 11 residential quarters for the owners opinion survey. Through the raw data for statistical analysis, drew the following conclusions: 1, the district average overall customer satisfaction in the middle level on the side. 2, Beijing Building, Begonia Gardens ranked tied for first, in "relatively satisfied" with the level of champagne and the Lily Gar